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Free shipping* in Canada on Orders of 45$ and over. (Online orders only)
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Dear customers,

Thank you for thinking of us for your needs in coffee, machines and accessories. We take everyone’s safety to heart and thus follow government recommendations during these difficult times.

 Free shipping* in Canada on Orders of 45$ and over.

*some exceptions apply

 

148 JEAN-TALON OUEST

  • Dec 28,2020  to Feb 8,2021   

  •                                  (open for coffee sales only)                                             

 

 

550 MONTPELLIER

 

  • Dec 28,2020 - Feb 8,2021   

  • (open for coffee sales only) 

 

See our regular opening hours:

https://www.cafeunion.com/en/contact-us

 

 

Thank you,

The Café Union team

Repairs

Leave it to the experts! Years of experience

Due to circumstances out of our control, service on semi-automatic espresso machines and grinders will take a minimum of 6 weeks to be completed. If you wish to get on the waiting list for winter 2021, please email us at reparations@cafeunion.com with your full name, phone number, and the model of the machine that you wish to have serviced. We will contact you as soon as a place is available.

Service for super-automatic espresso machines is not affected by this and should happen within the usual 2-weeks timeframe.

Located at our Jean-Talon location, the Café Union service team will put their years of experience in servicing and repairing espresso machines and coffee grinders to ensure that your equipment performs properly and lasts for years. You can contact our team at reparations@cafeunion.com.

Business Hours

Our service department is open during regular business hours Monday to Friday. Machines can be dropped off or picked up on Saturday, but please note that no service staff will be available to answer your technical questions. Store hours are detailed here.

We accept the following machines for service:

Semi-automatic espresso machines:
  • Ascaso
  • Breville BES810XL
  • Breville BES840XL
  • Breville BES870XL
  • Breville Café Roma
  • Gaggia Classic Pro
  • La Spaziale Vivaldi - Mini Vivaldi
  • Mokita
  • Pavoni
  • Quick Mill
  • Rancilio
  • Saeco
Superautomatic espresso machines:
  • Jura
  • Saeco
  • Philips
Grinders:
  • Ascaso
  • Baratza
  • Compak
  • Quick Mill

Due to the difficulty of acquiring and keeping an inventory of proper parts, we are unable to service machines from other brands, as well as older machines for which parts are discontinued.

Please note that we only service espresso machines and grinders. We cannot service other types of appliances, regardless of brand.

All necessary parts for the use of the machine, such as water tanks, portafilters, and hoppers should be brought in for service. Accessories and detachable electrical cords can be kept.

** During winter months, DO NOT leave machines below the freezing mark for more than an hour, as the water in the machine may freeze and cause damage **

Costs

A 60$ inspection fee is charged when you bring in the machine for service. We will run your machine through a range of tests in order to diagnose any problems and provide a quote when applicable. The inspection fee is non refundable.

We charge an hourly rate for labor, as well as for the parts and materials required to fix your machine.

Warranty

Machines can only be serviced under warranty with a proof of purchase from one of our retail or web stores.

Repair warranty is 90 days for replaced parts and labor, with the exception of damage caused by misuse (lack of water, freezing damage, water in burrs, uncleanliness, etc.).

If your machine is not picked up within 60 days of the ready date, we cannot be held responsible for loss or damage.

Parts

Our parts department is open during regular business hours Monday to Friday. We can supply a variety of parts for the machines that we service. To purchase parts from us, please send your request to reparations@cafeunion.com, to confirm availability and cost.