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Free shipping promotion* in Canada on Orders of 45$ and over. (Online orders only)
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Dear customers,

Thank you for thinking of us for your needs in coffee, machines and accessories. We take everyone’s safety to heart and thus follow government recommendations during these difficult times.

 Free shipping promotion* in Canada on Orders of 45$ and over.

*some exceptions apply

See our regular opening hours:

https://www.cafeunion.com/en/contact-us

For repairs or parts not found posted on our website click here.

 

 

Thank you,

The Café Union team

Repairs

Leave it to the experts! Years of experience

Dear customers,

From now on, we only accept equipment for service with an appointment. To book an appointment, please email reparations@cafeunion.com with the following information:

  • -   First and last name
  • -   Phone number
  • -   Brand and model of the equipment
  • -   Reason for the appointment

We will contact you shortly with appointment availability and details about the process.

Equipment brought without an appointment will not be accepted for service.

Located at our Jean-Talon location, the Café Union service team will put their years of experience in servicing and repairing espresso machines and coffee grinders to ensure that your equipment performs properly and lasts for years. You can contact our team at reparations@cafeunion.com.

Business Hours

Our service department is open during regular business hours Monday to Friday. It is closed on Saturday.

We accept the following machines for service:

Semi-automatic espresso machines:
  • Ascaso
  • Breville BES810XL
  • Breville BES840XL
  • Breville BES870XL
  • Breville Café Roma
  • Gaggia Classic Pro
  • La Spaziale Vivaldi - Mini Vivaldi
  • Mokita
  • Pavoni
  • Quick Mill
  • Rancilio
  • Saeco
Superautomatic espresso machines:
  • Jura
  • Saeco
  • Philips
Grinders:
  • Ascaso
  • Baratza
  • Compak
  • Quick Mill
  • Rancilio

Due to the difficulty of acquiring and keeping an inventory of proper parts, we are unable to service machines from other brands, as well as older machines for which parts are discontinued.

Please note that we only service espresso machines and grinders. We cannot service other types of appliances, regardless of brand.

All necessary parts for the use of the machine, such as water tanks, portafilters, and hoppers should be brought in for service. Accessories and detachable electrical cords can be kept.

** During winter months, DO NOT leave machines below the freezing mark for more than an hour, as the water in the machine may freeze and cause damage **

Costs

A 60$ inspection fee is charged when you bring in the machine for service. We will run your machine through a range of tests in order to diagnose any problems and provide a quote when applicable. The inspection fee is non refundable.

We charge an hourly rate for labor, as well as for the parts and materials required to fix your machine.

Warranty

Machines can only be serviced under warranty with a proof of purchase from one of our retail or web stores.

Repair warranty is 90 days for replaced parts and labor, with the exception of damage caused by misuse (lack of water, freezing damage, water in burrs, uncleanliness, etc.).

If your machine is not picked up within 60 days of the ready date, we cannot be held responsible for loss or damage.

Parts

Our parts department is open during regular business hours Monday to Friday. We can supply a variety of parts for the machines that we service. To purchase parts from us, please send your request to reparations@cafeunion.com, to confirm availability and cost.