Terms and conditions
Les Produits de Café Union Inc. strives to provide excellent service and makes its best effort to meet thecommitments detailed in this policy. Please thoroughly review it so that you know what to expect regarding the reception of your order with us.General terms
We ship to all Canadian provinces and to the United States. Please contact us directly for international orders. We do not ship to PO boxes.Shipping method
Orders are shipped using our choice of provider for a fast delivery. We are unable to accommodate every customer’s shipping preferences.Tracking information
Orders are shipped using our choice of provider for a fast delivery. We are unable to accommodate every customer’s shipping preferences.Address changes
If your order is being processed and you need to change the shipping address, a redirection fee of $20 plus taxes may apply.Refused delivery
If you elect to refuse the delivery of the items you ordered from Les Produits de Café Union Inc. or to return items without requesting a Return Merchandise Authorization (RMA), a 25% restocking fee plus the total original shipping costs will not be credited.Commercial equipment
The customer is responsible for all freight charges and duty on commercial machine shipments.Timing of your shipment
If you have any questions about the timing of your shipment, please contact us prior to placing your order.
Damaged, missing, defective or malfunctioning new merchandise policy
Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days following delivery.Damaged merchandise
Items are carefully packaged to protect against damage during shipping. Please carefully inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claim process with the shipping provider.Missing merchandise
Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.Defective or malfunctioning new merchandise
If any item is not working properly or if a consumable item was received expired, please contact us immediately so that we can send a replacement.